Installation

  • Enter your phone number and email
  • Go to the "Settings" section to complete connections

Get transcriptions of your calls automatically

Setup

In the settings section, you can set the conditions for transcribing calls to text:

  • By outgoing/incoming calls for transcription
  • By duration of calls falling within Transcription, recommended 5-10 seconds
  • By contact responsible
  • By funnel stage where the call occurs

If you uncheck this box, manual transcription will be performed per call

Click the "Go to Speech2Text account" button in the right-hand Settings section to manage your plan and payment

Setting up an AI assistant for analyzing transcribed calls

You can use pre-configured assistants or add your own.

AI assistants can:

  • Analyze a transcribed call
  • Write a response in the amoCRM deal field
  • Attach tag
  • Run salesbot after transcription

For the AI ​​assistant to work correctly, you need to specify the role, context, task, and communication style in the "Instructions" field. Then add a list of questions that the AI ​​will answer sequentially and record each answer in a separate field

Questions can be asked with the following answer types:

  • Text (free answer)
  • Yes / No
  • Integer / Fractional
  • Choose from suggestions

For example, you can ask the AI:
Did the customer ask about a discount? Yes/No

In the transcription window, you can:

  • Listen to the call
  • Find a word or phrase from the conversation
  • Copy and download the text

In the AI ​​analysis window, you can run, view, and copy the analysis results. Multiple AI assistants can be launched from a single entry

Analytics

The widget settings include call transcription and AI analysis

Calls can be searched by phone number and date, and the final result can be viewed in the "Analytics" section.