Setting up the Speech2Text widget in amoCRM

• Install the free widget in amoCRM
• Enter your phone number and email
• Go to the "Settings" section to complete the connection

Get transcripts of your calls automatically

Install

In the settings section you can flexibly define when transcription and AI analysis start, separately for calls and meetings — choose which communications to process and for which employees and deals.

AI assistants can:

• Call type — incoming and/or outgoing
• Call or meeting duration — the minimum length that triggers processing.
• Responsible managers — pick the employees.
• Pipeline stages — define at which stages transcription and AI analysis run.
• Separate conditions for calls and meetings — set rules for each communication type.
• Saving results to the deal — write the transcript and AI assistant results into a note.

If automatic transcription is switched off, it can be started manually for a specific call or meeting.

To manage your plan and payments click "Go to Speech2Text account" in the right-hand settings panel.

Use the ready-made AI assistants or create your own to analyse calls and meetings for your business needs.

AI assistants can:

• Analyse call and meeting transcripts against your criteria.
• Write analysis results into deal fields.
• Attach tags automatically.
• Launch Salesbot after transcription.
• Follow custom instructions and scenarios.

Configuring an AI assistant

To create your own AI assistant, write a prompt in the "Instruction" section. Set the role, context, task and tone — this defines how the assistant analyses a call or meeting.

Then add a clear list of questions for that instruction. The AI assistant answers each question in turn, highlights the key moments of the conversation and saves every result into its own deal field.

Questions can have an answer type:

• Text (free answer)
• Yes / No
• Integer / Decimal number
• Choose from options
• Table

For example, you can ask the AI:

Did the customer ask for a discount? Yes/No

Tags are automatic labels assigned to calls based on the AI analysis results.

You define keywords or phrases and bind a tag to them. When the system finds those expressions in a conversation, the tag is assigned to the call automatically. For example: "New customer", "Competitors", "Successful deal", "Paid" and other important signals from the dialogue.

To start transcription and AI analysis manually, click the Speech2Text button next to the call

In the transcript window you can:

• Listen to the call
• Find a word or phrase from the conversation
• Copy and download the text

In the AI analysis window you can run, view and copy the analysis result. You can run many AI assistants on one recording

The "Analytics" section gathers summary information on all transcribed calls/meetings and the results of the AI assistants.

Here you can:

• View call/meeting transcripts, AI analysis results and assigned tags.
• Filter the data by any parameters and save ready-made filters for quick access.
• Export analytics for saved filters as Excel or Markdown.

The export collects every matching call/meeting with its transcript, AI analysis results and tag data — handy for detailed analysis and quality control of your managers' work.

The "Reports" section delivers data from "Analytics" to your messengers on a schedule. Pick a saved filter, a delivery channel and a frequency — daily, weekly or any other available interval. As a result the key analytics arrive automatically and regularly, with no need to log in by hand.