Privacy Policy

1. Introduction
   1. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online Speech2Text service. By accessing or using the Service, you consent to the practices described in this Policy.
2. Information we collect
   1. Information you provide
      1. Name and contact details (such as email address)
      2. Billing information
      3. Audio files and transcriptions you upload or generate
      4. Any other information you voluntarily provide (e.g., support requests)
   2. Information collected automatically
      1. Device and browser data (e.g., IP address, operating system, device type)
      2. Usage and activity data (e.g., access times, pages viewed, referring URLs)
      3. Cookies
   3. Information from third parties
      1. Payment processors (for transaction details, not raw payment credentials)
3. How we use your information
   1. We may use your information to:
      1. Provide and maintain the Service
      2. Process transactions and manage subscriptions
      3. Transcribe and store your audio data as per your instructions
      4. Respond to your support requests and inquiries
      5. Improve our Service, including analytics and troubleshooting
      6. Communicate important Service updates and offers
4. Data Sharing and Disclosure
   1. We may share your information in the following situations:
   1. With third-party service providers (e.g., cloud hosting, payment processors)
   2. With your consent or at your direction
   3. For legal reasons such as regulatory compliance, law enforcement requests, or to protect our rights
   2. We do not sell your personal data to third parties.
5. Data Protection and Security
   1. We implement administrative, technical, and physical safeguards such as:
      1. Encryption of audio, transcript, and personal data during transmission
      2. Access controls and user authentication processes
      3. Regular internal security audits and vulnerability assessments
   2. The Company takes the necessary and sufficient legal, organizational and technical measures to ensure the security of personal data to protect them from unauthorized (including accidental) access, destruction, modification, blocking of access and other unauthorized actions.
6. Data Retention
   1. We retain your data only as long as necessary to fulfill the purposes for which it was collected.
   2. Audio/video files and transcripts may be deleted after processing, in accordance with your chosen settings or upon request.
7. Your Rights and Choices
   1. Depending on your location, you may have rights to:
      1. Access, correct, or delete your personal information
      2. Withdraw consent at any time
      3. Object to certain data uses
      4. Request data portability
      5. Set cookie preferences
   2. Instructions for exercising these rights are available in your account settings or by contacting our support team.
8. Cookies and Similar Technologies
   1. We use cookies and similar tools to enhance your experience, remember preferences, measure website traffic, and analyze usage patterns.
   2. You can control cookies through your browser settings.
9. Children's Privacy
   1. Our Service is not directed to children under 18. We do not knowingly collect personal information from children without parental consent. If you become aware that a child has provided us information, please contact us for removal.
10. International Data Transfers
    1. Your data may be processed and stored in countries outside your own. We take steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
11. Changes to this Policy
    1. We may update this Privacy Policy at any time.
12. Contact Us
    1. For questions or requests regarding this Privacy Policy, please contact our support team.